BPO Sector - Employee Retention
Attrition is all HR managers’ nightmare. One can almost never bring it
to 0%. Each employee is bound to resign one day or other. It is
important to see how long one works with you. Longer they serve better
are your working conditions!
There are many reasons for attrition. Employee Database is what
attributes a lot to attrition.
database leakage - Can you stop it?
Let’s see how the employee list can get out of the company.
staff: The chances are high
as they have the LIST, the total list with access to personal details.
Can you stop it? HR department gets thousands of resumes and only few
are selected. Many HR recruiters may secretly keep a copy of all the
resumes as that is their strength and base to perform in the next
company. I heard a HR executive boasting he has a personal collection of
IT Staff: The guys who
maintain the database. Database administrators are in a strategic
position. They have access to all the information and can compile a list
of emails in no time. I bet you can not trace them as they are the
masters of the network.
Ex-Employees: If a person
resigns, he generally knows who are the good people in this company and
generally recommend their names under referral schemes in the new
company. They do it either to make some extra income or to get better
pay packet for the friend in your company.
Team Leaders: When a Team
Leader leaves, he would know the best guys and with he/she was very
comfortable. He/she would certainly await the opportunity to pull the
guys he/she needs when required in the new company to build his base.
Vendors with HR:
If you have outsourced any work of HR- say Resume sorting/managing, pay
roll, attendance recording, credit card payments, travel arrangements
etc, you are exposed. We need to build a strong relationship with the
vendors, so that they do not share the data with any one. These
companies depend on the trust of the clients. If they sell the list and
if it is known to the world, they may lose all their business. A company
which buys a list from such a vendor would make sure not to give any
business back to that vendor.
When you place a huge team at a customer premises, ensure that your
agreement covers a clause ‘Shall not offer employment to the
vendor/contractor’s employees working directly or indirectly for ___
years’. While some companies were hesitant to expose their best
staff, it is not really possible to hold them too long if you are not
taking care of them well.
for Seminars: Many
companies invite people for free seminars. Many of your employees may
attend them. And then this event management company is happily compiling
a database of candidates! That list may reach a man power consultant in
course of time.
opportunists: These can be any employee with access or has good
relationship with the people with database access. If you are a good
friend of the IT person who has access to the database, our friend may
ask IT chap for a list of employees , telling him that, he needs to send
a personal invitation for his/her marriage or house warming ceremony or
some story! Our IT friend may not suspect the motive and may pass on the
Body shoppers and Man power consultants are very smart and they have
ways and means to compile a list of good employees. In fact when a
company needs a person, placement consultants ask the client about the
companies from where they would like to take in (choice of the company
Generally the employee database leakage is through Email & internet.
Unfortunately one can not do much as we are dependent on these two and
can not restrict the usage of the same. Even if we restrict, people find
ways to smuggle the list.
Provide better environment to the employees and have
recognition/remuneration provisions, so that they stay longer with you.
are bound to lose some employees. Try
to tighten the loose ends.
You can not stop the lists going out. You can at-least restrict.